Shipping and Delivery Policy
At IntDecora, we are committed to ensuring a smooth and reliable delivery experience. This Shipping and Delivery Policy outlines how your orders are processed, shipped, and delivered. By placing an order on https://intdecora.com/, you agree to this policy.
1. Shipping Locations
We currently deliver to select regions within [Insert Country/Region]. Please check availability at your location during the checkout process.
2. Order Processing
- Order Confirmation: After placing an order, you will receive an email confirmation with your order details.
- Processing Time: Orders are typically processed within 2-3 Days. Processing times may vary during peak seasons or due to unforeseen circumstances.
- Custom Orders: If your order includes customized plants or arrangements, additional processing time may be required.
3. Shipping Methods and Delivery Times
We partner with reliable courier services to ensure timely delivery.Delivery times may vary depending on your location, weather conditions, or courier delays.
4. Shipping Fees
Shipping costs are calculated based on your location, order size, and selected shipping method. The total shipping fee will be displayed during checkout.
5. Delivery Policy
a. Delivery Confirmation
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Please ensure someone is available to receive the package at the delivery address.
b. Missed Deliveries
If a delivery is missed, the courier may attempt re-delivery or leave a notice for pickup instructions.
c. Risk of Loss
Ownership and risk of loss pass to you upon delivery. Ensure to check the package upon receipt.
6. Handling of Plants
To ensure the health and safety of your plants during transit:
- Plants are carefully packaged to prevent damage.
- In extreme weather conditions, delivery may be delayed to preserve the plants’ health.
7. Damaged or Lost Packages
- If your package arrives damaged or is lost in transit, please contact us within 24 hours of delivery or the estimated delivery date.
- Provide your order details and photos (if applicable) for resolution.
8. Changes to Shipping Details
- You may update your shipping address before the order is shipped. Please contact us promptly with your order number and updated details.
- Changes after shipping may result in additional charges.
9. International Shipping
At this time, we do not offer international shipping.
10. Contact Us
If you have any questions or concerns about shipping and delivery, please contact us:
Email: info@intdecora.com
Phone: +91 86170 44563
Address: Asian Highway 2 & SP Mukherjee Road Crossing, Opposite of Elina Nursing Home, Medical More, Shivmandir, Siliguri 734011, West Bengal, India
Thank you for choosing IntDecora for your indoor plant needs! We look forward to brightening your space with our plants.