Cancellation and Refund Policy
At IntDecora, we strive to ensure customer satisfaction. This Cancellation and Refund Policy outlines the terms for canceling orders and requesting refunds. By shopping with us, you agree to this policy.
1. Order Cancellation
a. Before Shipment
- You may cancel your order anytime before it is shipped.
- To cancel, please contact us at info@intdecora.com or call +91 86170 44563
with your order details. - A full refund will be issued for canceled orders before shipment.
b. After Shipment
- Orders cannot be canceled once they have been shipped.
- You may be eligible for a return and refund (see Section 2 below).
2. Return and Refund Eligibility
a. Conditions for Returns
- Products must be returned in their original condition, unused, and with all original packaging.
- Returns must be initiated within [Insert Timeframe, e.g., 7 days] of delivery.
- Certain items, such as custom orders or perishable plants, may not be eligible for returns unless damaged or defective.
b. How to Request a Return
- Email info@intdecora.com with your order number and reason for return.
- Include photos if the product is damaged or defective.
- Once approved, you will receive return instructions.
c. Refund Process
- Refunds will be processed within [Insert Timeframe, e.g., 7-10 business days] after we receive and inspect the returned product.
- Refunds will be issued to the original payment method.
3. Refunds for Damaged or Defective Products
- If your product arrives damaged or defective, please notify us within [Insert Timeframe, e.g., 48 hours] of delivery.
- Provide clear photos of the damage or defect.
- We will offer a replacement or a full refund, including return shipping costs if applicable.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Items marked as “final sale”
- Perishable items that are not defective (e.g., plants that deteriorate due to improper care after delivery).
5. Shipping Costs
- Original shipping fees are non-refundable unless the return is due to our error or a defective product.
- For customer-initiated returns, the cost of return shipping will be your responsibility.
6. Contact Us
If you have questions or concerns about cancellations or refunds, please contact us:
Email: info@intdecora.com
Phone: +91 86170 44563
Address: Asian Highway 2 & SP Mukherjee Road Crossing, Opposite of Elina Nursing Home, Medical More, Shivmandir, Siliguri 734011, West Bengal, India
Thank you for shopping with IntDecora. We value your trust and are committed to ensuring a positive shopping experience.